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Client Charter

Our promise to each and every pet

We will always:

  • Greet you and your pet with a smile. 
  • Treat your pet as if it was our own, with total care and attention. 
  • Make sure you are only ever seen by fully qualified vets and trained nurses, using the most suitable equipment and medicines available.
  • Listen to you in the consultation room, to understand the nature of your concerns and explain the treatment options available. 
  • Endeavour to discuss any costs with you before they arise. 
  • Regularly seek your feedback to try and improve our service to you.